Verizon Customer Service Phone Numbers
Verizon Wireless, Telecommunications Company, that is based in the United States, with its headquarters in Basking Ridge, New Jersey. The company offers communication services to a large percentage of the American Population. Verizon FiOS, on the other hand is an internet service provider that provides bundled internet services and has an outreach of more than 5 million clients and customers in the United States. If you are looking for Verizon Customer Service Phone Numbers you have come to the right place.
It has its headquarters in New York City, New York. The two companies have customer service departments to help any customer who may be facing difficulties in accessing the services or may have a complaint about the quality of service they receive. You can also use the number to give feedback which may further be used to improve the services offered by Verizon.
For Verizon wireless customers, if you own a Verizon mobile phone and you wish to make a complaint or talk to a customer service representative, all you have to do is dial *611 on the mobile phone.
We shall list the various phone numbers that you can call so as to reach the customer service representatives for both Verizon Wireless and Verizon FiOS and get the assistance you seek. We shall also list the alternative numbers you can call and the calling hours so as to ensure you get a response.
USA Customer Service Number for Verizon Wireless
If you wish to contact Verizon Wireless, you call the number 1-800-837-4988 (1-800-Verizon). Take note that the customer service team is available during specific numbers on each day of the week. You can reach the customer service team for both Verizon FiOS and Verizon Wireless by phone from Monday to Friday at 7 a.m – 1 a.m, while on Saturday they are available from 8 a.m to 12 a.m. If you wish to contact customer service on Sundays, they are available between 9 a.m and 9 p.m.
When you call, note that you may have to wait for a period between 20 minutes and 35 minutes before you get to speak to a representative. This is a normal occurrence, so, do not hang up after a few minutes but rather wait for at least 35 minutes before you conclude that your call will not go through. However, so as to get through faster, press#, after that enter your zip code, then press 4, then press 2 and finally press 1.
The alternative to this is you can call 1-800-922-0204 which will still enable you to contact the customer service team. Call this number if you are having trouble getting through using the regular number.
Customer Service Number for Verizon Prepaid Customers
For Verizon customers who use a prepaid number, they can contact the customer service team on 1-888-294-6804. This number is dedicated for prepaid customers to enable them to contact customer care efficiently. Regularly billed Verizon customers can call the other customer care numbers available for assistance.
Customer Care Phone Number for New, Moving and Renewing Verizon FiOS Customers
Verizon FiOS customers who wish to renew their subscriptions or are having problems with renewal can contact customer care on 1-877-637-7606. The same number can be used by customers who are moving and will, therefore change their address. New customers who wish to order for Verizon FiOS should also call this number for assistance.
Customer Service Number for Verizon FiOS
Verizon FiOS customers seeking to reach the customer care team can call 1-888-438-3467. Through this number, you can talk to a customer care representative; however, take note that the call center working hours are 8 a.m to 9 p.m EST. When you call, you may have to wait for 15 minutes on average before you get through. Keep saying the word “Operator” as you wait to get through. Please keep saying this and patiently wait for a response. Do not assume that your call will not go through, until after you have waited for at least 15 minutes.
Customer Service Number for Internet and TV Service Customers
Verizon FiOS customers who need assistance with the services offered for TV and the internet have a dedicated number so as to ensure prompt assistance. If you seek assistance for these services, call 1-888-338-9333. On average you will wait for 15 minutes before your call goes through. Please wait for this time to elapse before you hang up so as to try calling again.
Note, during the call, instead of your number, press the #symbol and this will save you the trouble of having to key in your number manually. This number can be called anytime between 8 a.m and 9 p.m which are the call center working hours. If you call within these hours your call shall be received but if you call outside the working hours then your call will go unanswered.
Technical Support Number for Verizon FiOS Customers
For customers who need assistance that is technical in nature concerning Verizon FiOS, they can call 1-855-480-4789 and they will receive technical assistance. This number is dedicated to customers who seek technical support and assistance so as to ensure that any issue they have is solved as fast as possible.
Customer Chat Service for Verizon Wireless
Verizon customers have a chat service at their disposal which they can use to contact the customer service team for assistance. This service is available on the website of Verizon Wireless and through this; a customer can speak directly to a customer service representative and have their issue solved immediately. One can also use this to ask questions about devices, questions about plans and to make complaints as well as provide feedback to enable Verizon to improve its services.
All the customer needs to do is go to Live Chat and select the appropriate category. The categories enable you to be assisted as quickly as possible as it helps to narrow down your issue to a specific category for quick assistance. Once a customer selects a category, he or she will then be able to chat directly with a customer care representative who will provide the required assistance.
Verizon Customer Service Alternative Phone Numbers
So as to increase efficiency and enable customers to contact the Verizon customer service team faster, there are alternative numbers that one can use as a Verizon customer or if you need information. For those who seek information about Verizon Wireless, or if you are a new Verizon Wireless customer, the alternative phone number that you can use is 1-800-538-2686 so as to speak directly with representatives who deal with Verizon Wireless.
For Verizon FiOS customers, the alternative number to use is 1-888-553-1555. Use this number if the other number takes too long to go through or if you simply want to be connected faster.
If a customer needs credit parking, instead of calling the other customer service numbers, the alternative is to call 1-877-325-5156 and representatives who deal with credit parking will answer so as to provide assistance.
Customers who are having issues with account verification or if they wish to verify their account as well as account information, they can quickly get assisted by calling the alternative number on 1-877-462-5825. Verizon further offers customer service on twitter. The customer service team has a twitter account, therefore, a customer can tweet them stating the issue they have and they will be assisted. Their twitter handle is @VerizonSupport, tweet them or send them direct messages if you need assistance.
Remember, these are just alternative numbers which you can use in –case you are having trouble contacting Verizon customer service team using the other numbers given.
Mobile phone Shortcuts for Account Information
Verizon Mobile users have access to their account information which they can get on request using the various mobile phone shortcuts available. The shortcuts make it easy and fast to get information or access certain services such as payment services and each shortcut is for specific information and one can use them to query their account information anytime. A customer can choose to either call or text the shortcuts and they will get the reply sent to their phones with the information needed.
For regularly billed customers, they can use the following shortcuts:
Press #225 (#BAL) and then press the Send button so as to check your account balance.
Press #646 (#MIN) and then press the Send button so as to check the minutes which have been used.
Press #768 (#PMT) and then press the Send button so as to make a payment.
Press #3282 (#DATA) and then press the send button to know the amount of data used.
Press #874 (#UPG) and then press the send button so as to check your upgrade eligibility. This will show you how eligible you are for an upgrade.
For Prepaid customers, they can use the following shortcuts:
*611 and then press the Send button so as to check your account balance.
*86 and then press the Send button so as to check your voicemails.
#768 (#PMT) and then press the Send button to enable you make to payments.
These contact numbers and shortcuts all serve the purpose of ensuring that Verizon customers get information quickly and efficiently. The customer service numbers will enable the customers to reach the customer service team and get the required assistance promptly.
However, take note that for some of the customer service phone numbers, when you call, you will have to wait for a certain period of time so as to be connected to the customer service team. Wait patiently or you can call the respective alternative numbers to get assistance.
Remember that the customer service numbers have different timelines depending on the working hours, hence, take note of them so as to be in a better position to know when to call a certain number and avoid the inconveniences of calling and getting no response. You can also use the Live Chat option or the Verizon customer service Twitter handle to chat with a customer service representative and get the assistance you seek.
Contact the customer care team if you have any problem with Verizon services if you need information or assistance on how to get something done or to simply leave feedback which can enable Verizon to improve the services it offers and increase customer satisfaction.