Bank of America Customer Service Contacts
This provides you with a list of all the numbers you can use so as to contact the Bank of America customer service team. These includes the contact numbers that you are to call for issues related to customer support for Bank of America credit card, issues relating to a savings account, Bank of America online banking services and mortgages. It further includes links you can visit to get help on certain issues and social media links that can help you to contact the Bank of America for quick help through chatting with customer care agents from the bank.
The Bank of America is also known as BofA is an American Bank with its headquarters based in Charlotte, North Carolina. In relation to the number of assets that a bank has, the Bank of America is the 2nd largest in the United States as a bank holding company.
In case of any issue or if a customer needs help, there are several ways through which one can contact the customer service team of the Bank of America. You can reach out to the support team by sending an email, by sending mail, via various social media platforms such as twitter, you can chat with them directly via Live Chat or you can simply make a phone call. Most people will use phone calls to reach the Bank of America customer service team and on 1-800-432-1000 although, it is advised that if you know which department you wish to contact for assistance, then you would be helped much faster if you called that department directly.
The Customer Service Numbers for the Bank of America
To reach the Bank of America service team for help relating to any issues, you can call the number 1-800-432-1000 and you will receive assistance as well as being linked to the specific department that will take care of your problem.
However, there is also an alternate number which you can use, 1-877-231-9327, in case you seem not to get through using the other one.
You can call these numbers during the normal working hours, that is from 9 am to 5 pm during weekdays, Monday to Friday.
There is another number for customers who speak Spanish and may prefer this rather than speaking English to the customer care team. Those who prefer the Spanish language can use 1-800-222-7365 so as to reach the Bank of America customer service team. This number is to help a large number of customers who are comfortable using Spanish but may have problems expressing themselves in English. It ensures that their issues are well understood for quick assistance.
If the assistance you seek is technical in nature then you can reach the technical support team via the number 1-800-933-6262. For those seeking assistance related to Bill Pay, Site key, you can call the number 1-800-933-622 for assistance.
Credit Cards Customer Service Contact Numbers for Bank of America Customers
For credit card related issues, you can call Bank of America on 1-800-732-9194. However, if your Bank of America credit card is lost or has been stolen, quickly call the customer service team via 1-800-732-9194. For lost and stolen cards, call as soon as you can so as to alert the bank your card is either lost or stolen and this can prevent the illegal and unauthorized use of the card.
If you have a credit card from the Bank of America and you wish to activate it, call 1-800-276-9939 and you will receive help on how to activate the card.
There are Bank of America credit card agents and you can reach them on 1-800-421-2110, but if you want to call the international collect number for the Bank of America, call 1-757-677-4701.
Online Banking Customer support numbers, Bank of America
The Bank of America does offer its services through various platforms so as to increase accessibility, allowing its customers to access the bank’s services through numerous ways. One can access banking services online, through mobile banking and through mobile text banking.
If you are having issues with online banking, you can contact Bank of America online banking team for customer service on the phone number 1-800-933-6262.
If you have Online Identity issues such as access issues, forgotten ID or password, select option 1.
If you need help with issues relating to Bill Pay, you select option 3.
If you need online banking technical help, then you select option 5 for assistance.
For customers who need help with mobile banking, they can reach the Bank of America customer service team for mobile banking on 1-800-933-6262.
Customers who need assistance related to mobile text banking can reach the customer service team via 1-800-604-9961. Remember, knowing the exact number to call when you have a specific issue makes it easier and faster for you to receive the necessary assistance.
Phone Numbers for Bank of America Mortgage and Loans Customer Service
For customers who already have mortgages, they can reach the customer service team using the number: 1-800-669-6607, while for customers who want to get new mortgages and they need customer service, they can call the number: 1-800-270-5746.
Bank of America customers who have an existing credit line and an existing loan can reach the customer service team that handles credit lines and loans on the number: 1-800-934-5626. Customers who are seeking new credit lines and new loans from the bank can reach customer service via 1-800-799-3894.
Having different lines for existing and new mortgage and loans customers makes it easier for the customer service team to offer assistance.
Bank of America Customer Service Number for Auto Loans
Customers who need to reach the customer service team in charge of auto loans should call the number: 1-800-215-6195 for assistance.
Bank of America Customer Service Number for CD and IRA
Customers who wish to contact the bank for help with issues related to CD and IRS can do so via the phone number 1-888-827-1812. For those who need assistance from the bankruptcy department of the Bank of America call the number 1-800-669-5224 so as to reach the department directly.
Bank of America Customer Service Contacts for Small Business Customers
For customers who wish to contact the small business department of the Bank of America, they can call the number 1-888-287-4637 for assistance.
Customers who want to contact the small business departments but have issues related to the online banking platform can reach the Small Business Online Banking customer service team on the number: 1-888-758-5972.
For small business customers who have Payroll issues, call 1-888-606-4545 so as to reach the Small Business Payroll customer service team. The different numbers help you to be served faster depending on which issue you are facing concerning Small Business services.
Customer Service Address for the Bank of America
The postal address of the customer service team of the Bank of America is:
PO Box 803126, Suite 6001
Dallas, TX 75380
If you wish to send a mail or parcel via Overnight or FedEx, you may send it to
TX 1-160-06-20, Suite 6001
1950 N Stemmons Fwy
Dallas, TX 75207
The corporate office address for the Bank of America is:
100 North Tryon Street
Charlotte, NC 28255
Customer Live Chat Support for the Bank of America
The Bank of America has a live chat system which enables the customer service team to offer assistance to customers on a live chat basis. So as to access this, you can visit their Contact Us page. On this page, there is a drop-down menu where you choose a subject, then on the right side you will see the Chat tab if live chat option is available for that particular product.
We are yet to get the official email address for the Bank of America customer service team, however, a customer can contact the bank’s customer service team via their Facebook App through which you can send a private message.
Customer Service Resources for the Bank of America
The Bank of America has various resources which offer assistance to its customers without them having to necessarily call the customer service team.
You can also reach the Bank of America using Facebook or through the Bank of America Facebook App so as to get help. The Facebook app lets you send direct messages to the Bank of America customer service team, therefore enabling quick response on any issue that you have.
In case you need help so as to find the locations of the Bank of America, you can use the Bank of America Locations Finder. This may be quite useful if you need to visit a branch of the bank so as to get services such as over the counter services. It saves you the time and energy of looking for a branch by helping you to know where the different branches are and you can go to the one that is most convenient for you.
There are times when the issue you have requiring assistance, is a common issue that is frequently asked by other customers. The Bank of America, therefore, has a Frequently Asked Questions page and a Help page. On this page, you can view the frequently asked questions as well as solutions to such questions. It is advisable to check these when you have an issue so as to see if the solution is already available and you will not have to call the customer service team.
To access the frequently asked questions and further help you may need, go to the Bank of America Help and Frequently Asked Questions page.
These contact numbers and information will help you to know which number to call when you need help for a specific department of the Bank of America. Knowing the exact number to call makes the assistance process much easier and faster for you as it takes away the time of having customer service agents trying to link you up with the necessary departments for you to get help.
Remember, the phone numbers for the Bank of America customer service team are accessible during office hours that is from 9 am to 5 pm from Monday to Friday only.